What about the waiting time that I get with the additional pick up and drop offs?
The time you get is 5 minutes per pick up. However, if it exceeds, you have to pay for it. If you require additional waiting time, it’s better to inform Transport Company while booking.
Will I be charged if the flight is delayed?
Surely, NOT! We don’t charge our passengers extra for a flight delay. However, we always check arrival time before we dispatch a driver to pick up you
Is the price on the website is per persons?
No, it’s the final price that you will see on the website.
Are drivers licensed at your company?
Yes, we make sure to hire only those drivers that are licensed by the Luton Borough Council and have no criminal record.
How long can a driver wait for me?
Let us clear you that your journey includes 15 minutes waiting for the time (standard pickups) and for airport pick up its 45 minutes. Don’t worry if the driver arrives earlier, your time will be stared from the time you booked a taxi.
How Can I pay?
You can pay by any credit/debit card or even by cash on the spot (to the driver). We accept almost all major cards including, American Express as well.
What about Payment Security?
Don’t worry, the payment would be 100% secure and we ensure you that your card details would not be stored in our system.
What’s the closing time of your company?
We are 24/7 available to serve our customers, so don’t worry about that.
Do you work on fixed price privacy?
The service charges are mentioned on the website for every route and those are final.
Can I get a child seat in a booked fleet?
If you need a child seat in a car, it’s recommending fill in the details while making your booking with us. We ensure you we will meet your requirements.
Do I need to sign up with a website for booking a taxi?
No, it’s not necessary to sign up or open an account. Account facility is just to manage all of your taxi booking information in one place.
Is it necessary to share flight number or terminal building?
It would be great if you share flight number or terminal building with us, as this will fasten the journey, however, if you don’t know the terminal number, then no problem.
What if my luggage exceeds the fleet capacity?
If you are not sure about your luggage whether it will fit into the fleet or not, it’s best to book a taxi with large amounts of luggage capacity. For example, if you are booking the saloon, book an estate. This will help you or rest you can make sure with customer care while booking.
I have not received my booking confirmation what to do?
Please, check your spam folder, if you still won’t find it, then call us.
Can I make changes in booking or cancel my reservation?
You can make or cancel the reservation until a driver departs to the meeting point. You can change/cancel a reservation up until 48 hours before arrival date via email or phone call.